Last Updated: August 2022
At Tonys Villas and Resort, Seminyak – Bali we take your privacy very seriously and we are committed to protecting your personal data.
DATA WE COLLECT FROM YOU OR ABOUT YOU AND OUR SOURCES OF THAT DATA
Your personal data, or personal information, means any information about you that may be used to identify you. It includes information that you provide to us, that we collect or that we are provided with by third parties and that identifies you, or from which you are identifiable, whether directly or indirectly. It does not include data where the identity has been removed so that it can no longer be associated with you (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have categorised as follows:
Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, gender, nationality, passport number and country of residence. Contact Data includes billing address, delivery address, email address and telephone numbers. Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us. If you participate in a loyalty programme operated, we would process your information in order to administer the loyalty programme.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses. For our hotel, this could include the age and special requirements of children, where we need this information to provide services to you. Usage Data includes information about how you use our website, products and services. Accessibility Data includes personal data related to health which you provide to us in order to access our facilities or services (for example if wheelchair access is required or information on allergens).
Wellness and Health Data includes information related to our wellness services, including when you visit one of our spas or restaurants. This may include medical data relevant to your treatment or dietary requirements relevant to your visit to our restaurants.
Marketing Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
Children’s Data includes Identity Data, Profile Data, Accessibility Data and Wellness Data relating to individuals under 18 years of age.
Data that we may collect from you:
when you place an order, make a booking, cancel or modify a booking on our website or otherwise;
when you create an account on Website;
when you stay at our Hotel. Where a booking is made which includes persons under the age of 18, we may also collect Children’s Data;
when we provide you with babysitting, childcare and other activities and services for individuals under 18 years of age, we may collect Children’s Data;
by filling in forms on our Website;
when you sign up to receive email updates from us;
when you ask us to provide you with marketing communications such as newsletters, updates or information about special events or promotions;
if you ask us to keep in touch with you or provide you with personalised content (such as targeted advertising);
if you contact us or correspond with us (for example, by phone, email, social media platforms or otherwise) for any reason; or
when you provide us with comments, opinions and/or feedback about our Hotel.
We may collect “Technical Data” when you visit our Website:
technical information, including the type of device (and its unique device identifier) you use to access our Hotel website, the Internet protocol (IP) address used to connect your device to the Internet, your unique device identifier (UDID) or mobile equipment identifier (MEID) for your mobile device, your device and component serial numbers, your login information, browser type and version, time zone setting, browser plug in types and versions, operating systems, mobile network information and platform and details of any referring website or application; and
information about your visit to the Websites including full Uniform Resource Locators (URL), clickstream to, through and from the Websites (including date and time), pages you viewed, page response time, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
Data we collect from or are provided with by third parties. We may be given information about you from third parties, such as social media platforms or anyone making a booking on your behalf at one of our Hotels, restaurants or wellness retreats and spas. This may include personal data from third parties who are affiliated members of programme, and any other loyalty schemes we may operate. We may also collect information that is publicly available, for example, when we interact with you through social media.
We will require you to share certain personal data with us (such as Identity, Contact, Financial Data and such other information as may be indicated by Tonys Villas and resort)
Where Children’s Data is submitted by you, you confirm that you have authority to provide such data to us on behalf of that minor to enable us to process their personal data as described in this privacy statement and cookies policy.
Certain categories of personal data receive particular protection under the laws of certain countries. For example, in the UK/EU, special categories of personal data (this includes details about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data) as well as data relating to criminal convictions and offences receive enhanced protection. We will comply with applicable laws when processing such personal data.